Overview

1Genviz OU (“we,” “our,” or “us”), the operator of academicsmug.com, is committed to providing high-quality writing services, including Articles, Web Content, Blog Posts, Social Media Content, SEO Content, Product Descriptions, Academic Writing, and Press Releases. This policy outlines the terms and conditions for returns, refunds, and cancellations. By placing an order on our website, you agree to these terms.

Cancellation Policy

1. Cancellation Before Order Processing

   • Customers may cancel their order within one hour of placement, provided the work has not yet commenced. To cancel, please contact us at [email protected] or call +372 8807981.

2. Cancellation After Order Processing

   • If the writing process has already started, cancellations may not qualify for a full refund. Partial refunds will be considered based on the extent of work completed at the time of cancellation.

3. Urgent Orders

   • Orders with delivery deadlines of less than 24 hours are non-refundable and non-cancellable once placed.

Refund Policy

1. Eligibility for Refunds

   • Refunds may be granted under the following conditions:

     • Non-delivery of the order within the agreed timeframe.

     • Delivered content does not adhere to the client’s original instructions.

     • Verified cases of plagiarism in the delivered content.

2. Non-Eligibility for Refunds

   • Refunds will not be provided for:

     • Change of mind after the order is placed.

     • Revisions requested that deviate from the original instructions.

     • Complaints raised more than 7 days after the delivery of the order.

3. Refund Process

   • Refund requests must be submitted via email to [email protected] within 7 days of receiving the order. Approved refunds will be processed within 7-10 business days.

Revision Policy

1. Free Revisions

   • Free revisions are offered to ensure the delivered work aligns with the client’s original instructions. Revision requests must be submitted within 7 days of delivery.

2. Scope of Revisions

   • Revisions are limited to the initial order details. Any additional changes will be treated as a new order and may incur additional charges.

Disputes and Resolution

• We aim to resolve disputes promptly and fairly. Customers are encouraged to contact us at [email protected] or +372 8807981 with their concerns. If a resolution cannot be reached, the decision of 1Genviz OU will be final.

Contact Information

For any inquiries or concerns regarding this policy, please contact us:

• Email: [email protected]

• Phone: +372 8807981

• Address: Narva mnt 5, 10117 Tallinn, Estonia

This policy is effective as of January 15, 2025. 1Genviz OU reserves the right to modify this policy at any time without prior notice. Please review it periodically for updates.